When we talk about financial inclusion, we have to think about inclusion for whom, in what context, and what inclusion itself means. One of the common answers when thinking about who needs to be “financially included” is “most currently unbanked people, who should ideally have access to commercial banking systems.”
But it’s not as simple as just asking, “How do we get unbanked people into the banking system?” because the banking system can be exploitative, and newly banked customers often wind up being the least-important customers or paying the highest fees, among other issues. There are significant limitations on the extent to which current systems are the right solution for a lot of people’s actual needs.
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